Slumberland Guarantee and Bed Care Guide
TWELVE YEAR WARRANTY
Slumberland will repair or replace any mattress or divan base bearing their name, if it should prove unsatisfactory through defective material or workmanship.
This service is free during the first year after you have bought your Slumberland bed. If service is required during subsequent years, any repair or replacement will be made at Slumberlands discretion, at a charge of 1/12th of the current price, multiplied by the number of years owned.
On all warranty claims a contribution towards transportation costs will be charged.
Slumberland reserve the right to refuse repair or replacement in circumstances where a new Slumberland mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.
To obtain service please contact, with proof of purchase, the store where you bought your bed. They will thoroughly investigate.
After carrying out their inspection, if they identify a fault in materials or workmanship, the store will arrange for the faulty item to be returned to Slumberland for repair or replacement.
If identical materials are not available, or if a particular model is no longer in production, Slumberland reserve the right to use alternative similar materials or substitute a current model. In particular, Slumberland are unable to ensure that divan and mattress covers will match after stocks of covers are exhausted.
This warranty is valid in Great Britain and Northern Ireland only and is in addition to your statutory rights.
CARING FOR YOUR BED
Getting used to your bed
Your new bed may seem a little strange at first. The chances are that the springs and upholstery in your old bed were not what they used to be. Allow some time for your body to adjust to your new bed and for the fillings to settle.
Do not bend or fold the mattress
This is likely to damage the spring unit and may invalidate the guarantee.
Do not use chemical or detergent cleaners
These may adversely affect not only the covering material and stitching but also some of the cushioning materials used. In the event of soiling, the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting can damage the fabric.
Do not overload drawers
The drawers in storage divans have been designed primarily to hold bed linen, clothing and lightweight items. Excessive weight can cause distortion or damage to the drawers. Over filling them may restrict free movement or cause them to jam.
Turn the mattress regularly
Slumberland mattresses contain a variety of high quality filling layers. It is natural for these comfort layers to settle to the shape of your body, compacting in the same way as cushions on a sofa.
This is quite normal and should not be a cause for concern. Turning your mattress is the equivalent of plumping up your cushions. Mattresses should be turned every two weeks for the first six months and at monthly intervals thereafter.
Single sided mattresses need only rotating from head to foot.
Memory foam and Dunlopillo latex mattresses
These mattresses should be rotated from head to foot to even wear over the sleeping surface. Indentation of up to 20mm is completely normal for both memory foam and Dunlopillo latex. During use the cells in the foam will fully open resulting in the memory foam reacting more quickly. It may therefore feel as if the material is getting softer, however the pressure relieving properties remain the same.
Protect your mattress
No mattress is completely colourfast. We recommend you use a mattress protector to protect the mattress from accidental soiling from body moisture or other liquids. This also helps safeguard your guarantee.
Air the mattress regularly
In the morning turn back the bed clothes and leave the bed to air for 20 minutes to allow body moisture to evaporate. This helps prevent the possibility of body moisture reacting with fabric dyes.
Pillow Talk
To ensure a truly fantastic night’s sleep in your new bed don’t forget that using old, flat or worn out pillows can lead to neck, back and leg pain.
Experts recommend replacing your pillow every two to three years to ensure your neck gets the support it needs and to prevent the build up of dust mites, bacteria, sweat and dead skin.
Slumberland recommend our Visco or Pocket-Sprung pillows as their gentle resilience comfortably supports the head in all sleeping positions.
Slumberland pillows are available at all good bed shops and department stores.
