Frequently Asked Questions
What do I do if I have a query or problem?
If you have a problem with an item you have bought, your contract of sale is with the retailer, the person who you paid your money to. So, your first port of call should always be the retailer. Initially we would ask you to contact the retailer where you purchased the product and explain the situation to them.
I have a problem with my electric mattress topper, what should I do?
If you have a problem with your Slumberland heated mattress topper, we would ask you to contact the retailer where you purchased the product and explain the situation to them, as your contract of sale is with the retailer.
How do I find out what mattress would be the equivalent to my current mattress?
Our entirely new Slumberland range is launching in November and although there will not be a direct equivalent to your old mattress or pillow, we are confident that you will find the kind of support which feels best for you. Choosing the best product for you is purely subjective to your individual needs, therefore we encourage you to visit your local Slumberland stockist to try as many variations available to you as possible.
Where is my local stockist?
How can I place an order?
What do I do if I have a faulty/broken part on my mattress/bed base?
If your bed is still within its warranty, you need to go back to you retailer where you bought the product as this is who your contract of sale is with. For a bed which is out of warranty unfortunately we only hold limited stock of old parts, please contact us on firstname.lastname@example.org for more details.
Does my Slumberland product come with a warranty?
In the unlikely event that your Slumberland product presents any manufacturing fault or defect within eight years from date of purchase, repairs will be made without charge. Please visit Register a Product to confirm your purchase.
Why don’t you have a price list showing all of the beds you make on your web site?
As we are the manufacturers of the product and do not sell directly to the public, by law we are not permitted to issue retail prices.
I suffer from back pain. Would you recommend a soft, medium or firm mattress?
You should always seek medical advice if you suffer with back pain, however it is worth noting that if you are currently sleeping on a mattress which is not supporting you correctly, this could be contributing to any back pain you are suffering. The popular belief that a firm bed is good for a bad back is not necessarily true. We recommend that you always try a number of beds with different tensions, to find the mattress which ensures you sleep in a position where your spine rests in a neutral position.
How often should I change my mattress?
The Sleep Council strongly recommends that you replace a mattress every seven years, because by this time it will have lost much of its original comfort and support.
For further information and sleep advice, please visit The Sleep Council website.
If I am replacing my mattress should I buy a new base?
We always recommend you buy the base and mattress together because the two are designed and manufactured to complement one another in terms of support. Your mattress may show visible signs of wear and tear but the base will have had equal pressure and strain – it just doesn’t show quite so clearly.
How do I know which bed to choose when looking for a new bed?
We suggest that you try as many variations as possible to enable you to select the option that gives your body the correct support. When you lie facing upwards, you should feel the mattress nestling against the small of your back (this is the area above your hips). If you slide your hand between the small of your back and the mattress and feel a gentle pressure from both sides, you have found the mattress with the correct level of support for you. The same applies if you lie on your side – you should feel the mattress willing to accommodate your shoulder and hips and yet support your waist. Above all, take time when selecting a mattress and choose one that feels most comfortable to you.
Do you have Slumberland stockists overseas?
The Slumberland brand is licensed and manufactured in various countries across the world, we recommend that you contact these manufacturers directly to discover where the overseas Slumberland stockists are.