Frequently Asked Questions

Can I buy a Slumberland bed direct from you or over the Internet or Phone?

You cannot buy from us directly but we do supply quality retailers across the British Isles. You can search for a list of your local stockists by entering the first letter(s) of your postcode into the search bar to the top right of this page.

I suffer from back pain. Would you recommend a soft, medium or firm mattress?

You should always seek medical advice regarding this question. There is an excellent publication now available "Back in Bed" published by Back Care, the national organization for healthy backs. The popular belief that a firm bed is good for a bad back is not necessarily true. It is important to find the right level of comfort and support for you. You can contact 'Back Care' for further information at their website www.backpain.org.

How do I know which bed to choose when looking for a new bed?

We suggest that you try as many variations as possible to enable you to select the option that gives your body the correct support. When you lie facing upwards, you should feel the mattress nestling against the small of your back (this is the area above your hips). If you slide your hand between the small of your back and the mattress and feel a gentle pressure from both sides, you have found the mattress with the correct level of support for you. The same applies if you lie on your side - you should feel the mattress willing to accommodate your shoulder and hips and yet support your waist. Above all, take time when selecting a mattress and choose one that feels most comfortable to you.

I've looked at the beds on your web site and visited one of your stockists, but the beds on display had different names to those featured on your web site. Why is this? Are the beds not featured on your website made to a lower standard?

Slumberland make exclusive collections for many well known high street retailers. The quality of raw materials and the production processes used are to the same high standards as the beds featured on our website.

Our existing mattress is old and needs replacing but the divan base looks to be in good condition. Do I need to replace the base as well as the mattress?

The National Bed Federation recommends changing your bed (mattress and divan) every 7 years. After this length of time, the springs in the base will have softened due to their constant use. Placing a new mattress onto the 'tired' base will dramatically increase the wear on the new mattress, and affect its guarantee.

I've bought a slatted bed base and want a mattress to put on it. Can I use a Slumberland mattress?

All Slumberland produced mattresses are able to be used on a slatted base. Your retailer will be able to give you advice on which of the mattresses is further suitable for your needs.
Note: Please ensure that the gap between the slats is no more than 6cm.

I bought a Slumberland bed recently and the mattress has developed a depression in it where I sleep. Is this a fault, and if so, how can I put it right?

'Natural Settlement' is a feature of high quality pocket sprung mattresses, and is a result of the bedding down of upholstery fillings. To resolve this we recommend regular turning of the mattress, which will ensure the fillings settle evenly. The turning procedure is explained in the care leaflet attached to your mattress, and on our guarantee & product care web page.

Why don't you have a price list showing all of the beds you make on your web site?

As we supply so many different ranges of product to such a wide range of retail customers, it is simply not possible to provide a standard retail price list to cover all products.

I am interested in purchasing an unusually large mattress, but I don't know where to find bedding to go with it. Can you help?

You can contact the National Bed Federation on (01823) 368008 or via their website www.bedfed.org.uk and they will be able to advise.

Is it possible to have two sides of a double bed with different levels of firmness?

If you do require two halves of the mattress to be different tensions, we would advise you to look at the range from Staples Beds (www.staplesbeds.co.uk) who offer zip and link on most of their divan sets. Zip and link is when two smaller mattresses (of different firmness levels if needed) are zipped and linked together to create the larger mattress.

I recently bought a new Slumberland bed / bed frame and have a problem with it. Can you help me?

Initially we would ask you to contact the retailer where you purchased the product and explain the situation to them. (As your contract is with the retailer, and in the majority of cases they prefer to deal with their own customers directly).

I suffer from an allergy caused by dust mites. Do you have a suitable bed?

We have a range of products that use memory foam and/or white fibre. Dust mites cannot survive in memory foam and white fibre as they provide a dust free filling, allowing a healthy environment and peaceful sleep.

Do you offer a guarantee on Slumberland beds?

In the unlikely event that your Slumberland divan set presents any manufacturing fault or defect within two years from date of purchase, repairs will be made good without charge.